Privacy Policy & Disclaimer
What we collect, how it's used, and your choices.
- Astro Life Cycles | Soto Solutions Network, LLC
Important notice: This policy explains what information is collected, how it is used, your choices, and the limits of astrological services. It is written for website users, clients, purchasers, and anyone who submits information to Astro Life Cycles or Soto Solutions Network, LLC.
Astro Life Cycles, Diana Soto, and Soto Solutions Network, LLC (collectively, the “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting personal information with reasonable care.
By accessing this website, purchasing a service, booking a consultation, submitting information, or communicating with us, you acknowledge that you have read and understand this Privacy Policy & Disclaimer. If you do not agree, do not use this website or our services.
This document is intended as strong general website language. It should be reviewed by a qualified attorney for final legal approval, especially if the business begins serving large numbers of users outside Florida or the United States, expands advertising/tracking, or collects data from minors.
1. Scope of This Policy
This policy applies to Astro Life Cycles, astrolifecycles.com, astrology reports, consultations, client communications, online forms, purchases, scheduling tools, email communications, and related content or services offered by the Company.
This policy does not govern third-party websites, payment processors, social media platforms, video platforms, email providers, scheduling platforms, analytics providers, or other outside services. Their privacy policies and terms control their own practices.
2. Information We Collect
- A. Information You Voluntarily Provide
- Full name
- Email address
- Billing or mailing address
- Phone number, if provided
Birth data for astrology services, including date, time, and location of birth
Questions, messages, intake-form responses, consultation notes, and information you choose to share
- Purchase, invoice, order, scheduling, and service history
- Testimonials, reviews, or feedback you voluntarily provide
Payment information, which is processed by secure third-party payment providers and is not stored by us as a full credit-card number
Birth data is collected for the limited purpose of preparing astrological reports, consultations, timing work, and related services requested by you.
- B. Information Collected Automatically
- IP address
- Browser type and device type
- Operating system
- Pages viewed and links clicked
- Date and time of access
- Referring URLs
- Approximate location derived from technical data
- Cookie, analytics, and usage data
This information helps us operate, secure, maintain, measure, and improve the website and services.
- C. Sensitive or Highly Personal Information
Astrological birth data and consultation information can feel deeply personal. We treat this information as confidential client information. We do not intentionally request Social Security numbers, government identification numbers, medical records, financial account numbers, or passwords. Do not submit such information through this website or email unless specifically requested through a secure and appropriate channel.
3. Categories of Information and Purposes
- Category
- Examples
- Purpose
- Identity and contact information
- Name, email, phone, billing address
- Client communication, booking, invoicing, customer support
- Astrology service information
- Birth date, birth time, birth location, questions, consultation notes
Preparing reports, consultations, timing analysis, and client continuity
- Commercial information
- Orders, invoices, payment status, service history
- Processing purchases, accounting, tax records, dispute prevention
- Technical and usage information
- IP address, device, browser, pages viewed, cookies
- Website operation, analytics, security, troubleshooting
- Marketing preferences
- Email opt-in, unsubscribe choices
Sending newsletters or offers only where permitted and honoring opt-outs
4. How We Use Your Information
- We may use personal information to:
- Deliver astrology reports, consultations, and related services
- Confirm appointments and purchases
- Process payments and invoices
- Respond to inquiries and client support requests
- Maintain internal business, legal, and tax records
- Improve website function, content, and client experience
- Send service-related communications
Send marketing emails only when you opt in or where otherwise permitted by law
- Prevent fraud, abuse, spam, unauthorized access, and security incidents
Comply with applicable law, legal process, or enforceable governmental requests
5. Legal Bases for Processing Where Required
Where privacy law requires a legal basis for processing, we rely on one or more of the following:
Contract necessity, including preparing and delivering services you request
Consent, including email marketing opt-ins and voluntary submission of information
Legitimate business interests, including website security, client service, recordkeeping, and business improvement
Legal obligations, including tax, accounting, consumer protection, and compliance duties
6. Confidentiality of Birth Data and Consultation Information
Astrological birth data, consultation questions, notes, and client communications are treated as confidential and are used only for legitimate business and service purposes.
We do not publish, sell, rent, or publicly disclose your birth data or consultation information without your permission, except where disclosure is required by law, necessary to fulfill a requested service, needed to protect rights or safety, or made to secure service providers under appropriate confidentiality expectations.
You are responsible for providing accurate birth information. Inaccurate birth data may affect the accuracy or usefulness of astrological interpretations.
7. Sharing of Information
We do not sell or rent personal information. We may share limited information with:
- Payment processors such as Stripe, PayPal, or similar providers
Website hosting, email, scheduling, analytics, form, or security providers
Professional advisers such as attorneys, accountants, or insurance representatives
Contractors or assistants who help deliver services and are expected to protect confidentiality
Governmental, legal, or regulatory authorities when required or permitted by law
Successors in the event of a business transfer, merger, reorganization, or sale of assets
Third-party providers are permitted to use information only as needed to provide their services to us or as otherwise stated in their own policies. We are not responsible for the independent privacy practices of third parties.
8. Payment Processing
Payments are processed through secure third-party payment processors. We do not store full credit card numbers on our servers. Payment providers may collect and process payment details according to their own terms and privacy policies.
Although we use commercially reasonable safeguards and reputable processors, no payment system, website, email transmission, or online service can be guaranteed to be completely secure.
9. Cookies, Analytics, and Tracking
We may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, remember preferences, understand visitor behavior, improve content, troubleshoot issues, and support marketing efforts.
You may disable cookies through your browser settings. Disabling cookies may limit website functionality. Where legally required, we will obtain consent before using certain non-essential cookies or tracking technologies.
10. Email Marketing and Opt-Out Choices
We send marketing emails, newsletters, offers, or updates only where permitted by law and/or where you have opted in. You may unsubscribe at any time by using the unsubscribe link in an email or contacting customercare@astrolifecycles.com.
Transactional or service-related emails, such as appointment confirmations, purchase notices, delivery communications, policy updates, or support messages, may still be sent when necessary.
11. Comments, Forms, and Spam Detection
When visitors submit comments, forms, or messages, we may collect the information shown in the form, along with IP address, browser information, timestamps, and related technical data to help detect spam, prevent abuse, and secure the website.
Comments or form submissions may be processed through automated spam detection or security services.
12. Embedded Content and External Links
This website may include embedded content or links from third-party sites, including video platforms, social media platforms, payment portals, scheduling tools, or other external services. Embedded content behaves as though you visited the third-party site directly.
Third-party sites may collect data, use cookies, embed additional tracking, and monitor your interaction with their content. We are not responsible for their content, security, terms, or privacy practices.
13. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, client continuity, accounting, legal compliance, dispute prevention, security, and legitimate business purposes.
Birth data and astrology service records may be retained for client continuity unless deletion is requested and we are not legally required or permitted to retain the information.
We may retain de-identified or aggregated information that does not reasonably identify you.
14. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, email, website, platform, or storage system is 100% secure. You use the website and services at your own risk. Please avoid sending highly sensitive information by ordinary email.
15. Your Privacy Choices and Requests
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, port, or receive information about personal data we maintain. You may also have the right to withdraw consent where processing is based on consent.
To submit a privacy request, contact customercare@astrolifecycles.com. We may require identity verification before fulfilling a request. We will respond within the timeframe required by applicable law.
We may deny or limit requests where permitted by law, including where retention is necessary for legal compliance, tax records, fraud prevention, dispute resolution, security, or completion of services.
16. California Privacy Notice
California residents may have rights under California privacy laws, including the right to know, access, correct, delete, limit certain uses of sensitive personal information, opt out of sale or sharing where applicable, and not be discriminated against for exercising privacy rights.
We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising unless disclosed and permitted by law. If our practices change, we will update this policy and provide any required opt-out method.
Requests may be submitted to customercare@astrolifecycles.com. Identity verification may be required.
17. European Economic Area, United Kingdom, and Switzerland Users
If you are located in the EEA, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including access, correction, deletion, restriction, objection, withdrawal of consent, and data portability.
Personal information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our services or submitting information, you acknowledge this transfer, subject to applicable legal safeguards where required.
18. Florida and Other U.S. State Privacy Laws
Some U.S. state privacy laws apply only to businesses that meet specific revenue, data-volume, processing, or advertising thresholds. We will comply with applicable state privacy laws to the extent they apply to our business.
If you are a resident of a state with consumer privacy rights and believe those rights apply to your interaction with us, contact customercare@astrolifecycles.com.
19. Children’s Privacy
This website and our astrology services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without required parental consent, we will delete it as required by law. Parents or guardians may contact customercare@astrolifecycles.com to request deletion.
If a parent or guardian purchases a report or consultation concerning a minor, the parent or guardian represents that they have legal authority to provide the information and request the service.
20. Astrology Disclaimer and Professional Boundaries
All services, content, consultations, reports, articles, written materials, recordings, emails, videos, and communications provided by Diana Soto, Astro Life Cycles, and Soto Solutions Network, LLC are offered solely for informational, educational, spiritual-reflective, and entertainment purposes.
Astrology is an interpretive art. It is not a science, medical treatment, mental-health treatment, legal advice, financial advice, investment advice, tax advice, business advisory services, counseling, diagnosis, or crisis intervention.
We do not diagnose, treat, prevent, or cure medical, psychological, emotional, legal, financial, relational, or business conditions. You should seek advice from qualified licensed professionals regarding medical, psychological, legal, financial, tax, investment, or other regulated matters.
21. No Emergency or Crisis Services
Our services are not emergency services and are not appropriate for crisis situations. If you are experiencing a medical emergency, mental-health crisis, danger of self-harm or harm to others, domestic violence, abuse, or any urgent safety issue, contact emergency services or an appropriate licensed crisis professional immediately.
22. No Guarantees
No guarantees are made regarding outcomes, predictions, timing, compatibility, relationships, health, finances, business results, spiritual growth, decisions, events, or life circumstances.
Any timing language, symbolic interpretation, forecast, compatibility discussion, or life-cycle analysis is offered as reflective guidance only. You remain fully responsible for your choices, actions, interpretations, and results.
23. Client Responsibility
- By using the website or services, you agree that:
You are at least 18 years old or have legal authority to request services
- You are responsible for your own decisions and actions
You will not rely on astrology as a substitute for licensed professional advice
You will seek appropriate professional help for medical, psychological, legal, financial, tax, investment, or emergency matters
You understand that astrological interpretation is subjective and may not be accurate, complete, or suitable for your circumstances
24. Testimonials and Examples
Testimonials, reviews, examples, sample reports, or client stories reflect individual experiences and are not guarantees that you will receive the same or similar results. Results and experiences vary.
25. Intellectual Property
All website content, reports, written materials, consultation materials, graphics, branding, text, downloads, and related materials are owned by or licensed to the Company unless otherwise stated. You may not copy, reproduce, distribute, resell, publish, or create derivative works from our materials without written permission, except for your personal, non-commercial use of materials purchased or provided to you.
26. Release, Assumption of Risk, and Limitation of Liability
To the fullest extent permitted by law, by using this website or purchasing services, you agree to release, defend, indemnify, and hold harmless Diana Soto, Astro Life Cycles, Soto Solutions Network, LLC, and their owners, members, employees, contractors, affiliates, licensees, successors, and assigns from and against claims, damages, liabilities, losses, costs, expenses, and attorney’s fees arising out of or related to:
- Your use of the website, content, reports, consultations, or services
- Your reliance on astrological interpretations or timing information
Decisions or actions taken before, during, or after a consultation or report
- Information you submit or fail to submit accurately
- Third-party platforms, payment processors, websites, links, or services
Technical failures, interruptions, viruses, cyber incidents, errors, omissions, or unauthorized access
To the fullest extent permitted by law, we are not liable for direct, indirect, incidental, consequential, special, exemplary, punitive, emotional, financial, business, reputational, or loss-of-income damages, even if advised of the possibility of such damages.
If liability cannot legally be excluded, our total liability shall be limited to the amount you paid for the specific service giving rise to the claim, or $100, whichever is greater, unless applicable law requires otherwise.
27. Indemnification
You agree to indemnify and hold harmless Diana Soto, Astro Life Cycles, Soto Solutions Network, LLC, and their owners, members, employees, contractors, affiliates, licensees, successors, and assigns from any claim, demand, loss, liability, damages, costs, or expenses arising out of your misuse of the website or services, your violation of this policy, your violation of another person’s rights, or information you provide.
28. Changes to This Policy
We may update this Privacy Policy & Disclaimer at any time. The “Last Updated” date will reflect the latest revision. Continued use of the website or services after changes are posted means you accept the revised policy.
29. Contact Information
- Astro Life Cycles
- Soto Solutions Network, LLC
- Email: customercare@astrolifecycles.com